Refund & Cancellation Policy
Last updated: September 21, 2026
1. Digital Products
OTTRex primarily sells digital products that are delivered electronically. Because digital products may become accessible immediately after purchase, refund requests are handled according to the circumstances described below.
2. Refund Requests
If you experience a technical problem with a purchased product, such as an inaccessible or corrupted file, please contact OTTRex support with your order details. We will investigate the issue and, where appropriate, provide a replacement file, restore access, or process a refund.
3. Duplicate Payments
If you are charged more than once for the same order because of a payment or technical issue, please contact us with the relevant transaction details. Duplicate payments will be reviewed and handled appropriately.
4. Incorrect Purchases
Please review the product description and features before completing your purchase. Refund eligibility for a product purchased by mistake will be evaluated on a case-by-case basis.
5. Refund Processing
If a refund is approved, it will generally be processed through the applicable payment method or payment provider. The time required for the refunded amount to appear may depend on the payment provider or bank.
6. Cancellation
Orders that have not yet been completed may be cancelled where technically possible. Once a digital product has been delivered or access has been granted, cancellation may not be possible.
7. Contact Support
For refund or cancellation requests, please contact OTTRex support and provide your order ID, registered email address, and a brief description of the issue.
8. Policy Updates
OTTRex may update this policy when necessary. Any updated version will be published on this page with a revised update date.